"To Whom It May Concern,
Mark Owens recently completed the remodel of my home. The scope of work was extensive and included an 800 square foot family room addition and powder room, remodel of the master bath, renovation of the guest bathroom, and expansion and remodel of the kitchen, all of which included new fixtures, appliances, custom cabinetry, and granite counters. The rest of the house was also reconfigured and renovated with a new front door, replacement of all windows and sliding glass doors with wood clad energy efficient windows & French doors, new stone flooring and carpet throughout, interior painted, large patio cover built, concrete patios replaced, addition of new walkways, house re- roofed and re-stuccoed, a parking turnaround added and new asphalt applied to the existing driveway.
In addition to the quality workmanship and attention to detail, budget and schedule, Mark provided an outstanding level of customer service which was very important to me. I'm a very discriminating customer that demands value, quality and service and to my delight, Mark delivered on all of these and it's reflected in the beautiful results.
From the initial bid process, throughout construction to post construction support, Mark was prompt, courteous, knowledgible, and professional but personable. He patiently responded to numerous questions/comments, resolved issues that arose, offered good solutions, suggested design options and dispensed valuable guidance along the way. He was on site each morning at 6:45 am with a smile to address any concerns I had, and his strong work ethic meant each task had to be "done right" as he likes to say. The construction pace was quick, faster than I anticipated and the jobsite was left clean and neat at the end of each day.
It was a pleasure working with Mark and I highly recommend him for any job that deserves the best. I look forward to working with him again in the future.
I am writing this letter to tell you how impressed my husband and I were over the remodeling of our Condo this past October.
After joining Direct Buy we were given a list of Contractors that we could contact. We did receive a few bids from other Contractors but were very impressed with your bid. You listened to what we wanted and presented us with a Proposal that was exactly what we wanted. You worked with our budget and gave us a time line of four weeks to finish the job. I told my husband that I didn"t think you could possibly finish in four weeks. I was wrong! In four weeks my Condo was done, and done right.
You had a wonderful crew working for you. Your tile person went over and above our expectations. Your granite people did a wonderful job. Our kitchen cabinets are beautiful.
You never gave me any surprises. If something needed to be done extra, you always called and gave me a quote and brought over a change order for me to sign. Nothing was hidden from me. You were so helpful when I was ordering my tile from Direct Buy. You actually went over my order with the customer service people and made my job so much easier. You always answered all my calls, and I did have a lot of calls and questions.
You and your crew are an asset to Direct Buy. We would not hesitate to recommend you to anyone at Direct Buy. You were very professional from the beginning to the finish of our remodel.
Thank you so much, "
—Dennis & Pam D'Assis
I wanted to thank you for recommending Mark Owens for our General Contractor. We are thrilled with the final results of the major redesign and remodel of our home. Mark is incredibly creative and came up with unique ideas which resulted in a finished product that far exceeded our expectations. He is a skilled craftsman who is passionate about his work and holds his subcontractors to the same high standards as his own workforce. The quality of his work was second to none. Mark has outstanding client service and was always quick to follow-up with any questions or requests that we had. He provided us with absolutely first rate service from the design stages through production.
As a son of a General Contractor on the East Coast, I understand the importance of a professional you can count on – Mark is one of them! We have and will continue to recommend Mark to anyone who is in need of a first rate professional contractor.
We can"t wait to hire Mark for our next project.
Thank you again Fred.
Sincerely,"—David R. Landon
"This is a letter for the work that Mr. Mark Owens did on our house in Escondido.
We needed a remodel done on our downstairs powder room. Sounds small to most people but my wife and I were very inexperienced in this area. Direct Buy recommended Mr. Owens as a reliable contractor and consultant.
After we contacted him, he came to our house to evaluate and give an estimate. He gave us, what turned out to be, the perfect powder room. His past experience assisted us in making product selections from toilet, tile, paint, and electrical work. Mr. Owens made this a fast and as pleasant as can be, experience for us. His written time line stayed on track, the quality of the work was impeccable (no return trips to fix or correct something). We knew where we were at all of the time. We will use his services again.
He made us feel as though we were the most important people in his lives during this project."—Mike and Nati Hayes
"I am pleased to recommend Mark Owens as a general contractor. I was referred to Mark through Direct Buy after a really bad experience with a contractor who did not honor my contract, produced poor work not to code, lied to me, and cheated me out of a lot of money. Mark was a lifesaver for me. I would not have been able to move into my house if it were not for Mark. After working with a contractor for over 6 months who originally told me the project would take 2 months, was over budget, and unable to pass inspection I decided it was time to begin looking for another contractor.
After interviewing several contractors, I hired Mark to complete some of the unfinished work and bring some of the work my prior contractor had done poorly up to code. In today's construction industry it's really hard to meet good quality and honest contractors. While mark didn't produce the cheapest bid, his prices were competitive and I was willing to pay a premium to ensure my project was done right, on time, and in budget. My experience with the contractors who came in with low bids was that you would actually end up paying more in the end because they would hit you with all kinds of change orders and cost increases due to things they label as "unforeseen items". Mark, on the other hand, spent so much time on the front-end creating a detailed proposal that there were no unforeseen increases in cost or change orders that had to be initiated. Mark was able to get my permit within one and a half weeks and finish my project in under a month, before scheduled, and within budget.
Both my husband and I were extremely satisfied with the high quality of mark's workmanship, integrity, and professionalism. I had every confidence that Mark made decisions in the best interests of our project and budget, rather than other contractors I had worked with that made decisions based off what would yield them the most profit. Mark was ethical and honest and never attempted to create change orders for unnecessary work. Mark was responsive, courteous, and a pleasure to work with.
Mark maintained continuous communication with me throughout the project and proactively anticipated my needs. He also acted as a design consultant and helped me pick the best materials and layout for aesthetic appeal. He understood the importance of the details to me and always took the time to ensure he had an understanding of the look I was trying to create. He was a great help with design decisions throughout our project. But what perhaps impressed me the most was how clean and orderly Mark would keep our site. He cleaned up every day and always removed waste materials.
As mentioned above, I have had the unfortunate experience of working with contractors who were unethical, dishonest, produce poor quality work, and didn't comply with their schedule. Mark was the polar opposite and exhibits all the positive traits I was seeking to find in a contractor...friendly, honest, experienced, and proactive. I would wholeheartedly recommend Mark Owens for any construction project and look forward to working with him again. Mark created an aggressive project schedule which he actually completed early.
We very much appreciated the involvement by Mark guiding us through this somewhat traumatic experience. I'd recommend Mark for any construction project, but particularly for those who have had a bad experience with a contractor. He will do everything to fulfill our needs and definitely help change your perception of contractors in a positive way. I am positive he will exceed your expectations. He is trustworthy, efficient, experienced, and reliable. We were more than pleased with the results and have nothing buy gratitude for the services Mark completed for us."—Allison Soukup and Jason Katz
"Dear Mr. Owens,
I wish to say Thank You for the quality re-do of my kitchen. You and your wonderful, courteous crew of Lou, Eddie, Chuck and all the other crew members gave my house a whole new look. The cabinet re- paint along with the installation of the new appliances makes the kitchen look thoroughly modern. The quality of the work and the timeliness of the whole project show your work ethic and good judgment in the hiring of your crew. I appreciated the respect everyone showed to me and my home.
Thank you again for your making my home beautiful.
Sincerely,"—Marie E. Scherck
"It was our pleasure to have Mark Owens as our General Contractor on our recent kitchen remodel. Mark was always very responsive to our needs and desires. He maintained the schedule that he prepared. He was on site whenever he was needed; in fact, he was there more than most General Contractors who rely on their subcontractors to do the work. He kept the progress of the project moving per his schedule. He promised a completion date and he met that date. Based on other people we have spoken to about their recent remodels, who told us stories about the extended time of their remodels, we experience nothing but on time delivery.
His subcontractors were very professional and did excellent work. We had few if any issues with their work and they treated our house as if it was their own. They cleaned up after themselves and always respected our needs if something came up.
Mark was always accessible if we had any questions. He answered all of our questions as they arose. The resultant project was one we are proud of and I am sure that the pictures of the project taken before and after will attest to the quality of workmanship of Mark and his subcontractors.
We feel very fortunate to have selected Mark as our General Contractor and I am sure that you will have a similar experience if you choose Mark as your General Contractor."—Dennis and Darlene Walters
We would like to thank you for the outstanding job that you did in delivering our completed addition to us on time and within the budget we all had agreed upon. Given the size and nature of the project, we felt we would at some point find a reason to make some changes which would have definitely given cause to extend the time frame as well as the budget. However, your diligence and experience in planning from the beginning made it stress free.
We would also like to recognize your sub-contractors as they were punctual, courteous, congenial, dependable and clean. They too were knowledgeable and had full understanding of the job at hand. Attached are some photos of the work that you obviously have mastered.
Warm Regards,"—Bryant and Marilyn Waters
"Why we were happy with Mark Owens Construction as our general contractor—always available and a true professional:
We just finished a substantial four-month remodel to our home, on time and on budget, and by far the most important element was the selection of the general contractor. The general contractor, we came to learn, is after all the manager of our entire project, our construction manager, from selection of the subcontractors, to materials, to workmanship and timely completion within our budget.
He was very reliable making sure not only that he was there on the job everyday, but the subcontractors as well; which allowed him to complete our remodel on time. The quality of the work was very competent, at a craftsman fevel in every respect.
Mark Owens Construction is all of those attributes. We selected his firm after having interviewed half a dozen other general contractors including one recommended by our architect. His experience is first and foremost the most important element; and because he has personally mastered many of the trades, he is most knowledgeable as to every aspect of residential remodeling from demolition to subcontractors to materials and timely completion.
I believe that my wife and I are discerning and fussy clients, yet Mark met our expectations in all instances and exceeded them in many, allowing us to realize our vision and dream. We are happy to give an unqualified recommendation as to his services. We also remain available if any prospective client desires to contact us as to his work.
Sincerely,"—Jan and Dewey McDowell
Thank You! Thank You! Thank You! We love our showers! You addressed our needs, wants, and ideas and the end results far exceeded our expectations.
You were always on top of the project and kept us informed on a daily basis, which we greatly appreciated.
We loved all your subcontractors who were true artisans who took pride in their work. Please extend our thanks to all of them.
We highly recommend your company and would not hesitate using your expertise in the future.
Sincerely,"—"The Golden Girls" - Marie & Betty